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Join Us Next Thursday 28th September At Europe’s Premier Digital Travel Marketing Event In London

Generate Impressive Returns & Attribute Channel Performance: Compelling Customer Journeys Which Capitalise On The Latest Digital, Social & Tech Innovations In Travel Marketing

Optimise Search, Drive Website Conversions, Leverage Customer Insights, Target Data & Automation For Personalised Content & Seamless, Engaging Multi-Channel Customer Experiences Which Maximises ROI.
Download The Brochure Here. Book Today – Limited Places.

The Digital Travel Marketing Conference will be taking place at The Hilton London Kensington, Central London.
london hilton

The Hilton London Kensington

179-199 Holland Park Avenue
W11 4UL

+44 (0)20 7603 3355

Transport Links:
Arriving by Underground:

  • Shepherds Bush Stationcircle line and London Overground, just a five minute walk away.
  • Oxford Circus, Piccadilly Circus, Hyde Park and Kensington are all just a short tube or bus ride away.

Expand Your Marketing Arsenal With Optimised Digital, Social & Tech Innovations – Drive Conversions, Improve Experiences & Returns!

  1. Engaging, Profitable Social Media: Drive brand recognition and boost conversions with an optimised, results-focused social media mix
  2. Winning Multi-Channel Customer Journeys: Track the customer journey and lifecycle from first booking to repeat business for insights which drive growth
  3. Attribute Spend & Deliver On The Bottom Line: Measure ROI and continually inform future strategies to refine your campaigns and digital investments
  4. Monetise Evolving Customer Insights & Travel Trends: Meet customer expectations for cross-channel engagement and increased bookings
  5. Optimise Search & Website Conversions: Maximise paid and organic search impact and encourage direct bookings with user-focused websites
  6. Collating & Leveraging Data: Best practice segmentation for insight-led campaigns
  7. Tactical & Effective Automation & Personalisation: Engage and convert with next-level, personalised communications which deliver impressive ROI and customer experiences
  8. Winning, Stand-Out Travel Content: Tailored, unique content strategies which drive sales, cut through and truly engage audiences
  9. High-Impact Email, CRM & Data Strategies: Keep your campaigns fresh, targeted and insight-led to
    consistently deliver results
  10. Master Tomorrow’s Key Technologies Today: Harness the newest tech trends and innovations

26 Travel Brands. 1 Day: Customer Journeys • Social Media • Customer Insights & Trends • Search • Website Conversions ROI & Attribution • Data • Automation & Personalisation • Email & CRM • Content • Future Tech Technology

PLUS! This Digital Travel Marketing Conference Features:

  • 26 Travel Brands In 1 Inspiring Day: 8 Tour Operators, 4 Airlines, 1 Cruise Company, 4 Hotels, 8 Booking & Comparison Sites, 1 Online
  • 97% Average Delegate Satisfaction Rating Over The Last 4 Years
  • 12 In-Depth Sessions Focused On Your Hottest Digital Travel Marketing Challenges
  • 3 Informal Peer-To-Peer Roundtable Discussions: A) Influencers B) Video C) Advertising
  • NEW Dedicated Social Media Panel Discussion
  • NEW Customer Insights & Trends Panel Discussion
  • NEW Future Technology Panel Discussion
  • NEW Automation & Personalisation Keynote From Google
  • PPC Clinic: An informal clinic to discuss real-world, functional strategies to make PPC work for your brand
  • New Technologies, Digital Innovations Panel Discussion
  • Meet The Speakers Area
  • 2 Conference Chairmen
  • Speed Networking
  • Q&A

White networking

Can you help travel professionals boost their business and digital performance? For more information on how to get involved, please email partner@travelmarketingconference.com or call +44(0)20 3479 2299.

Book your exhibition stand and two delegate passes today for only £2,499 +VAT. Book your stand here. Please note that we have a limited amount of exhibition space available and stands will be issued on a first-come, first-served basis.

A Must-Attend Event For Travel Brands Striving To Capitalise On The Latest Digital, Social & Tech Innovations In Travel Marketing

08.30 Registration & Speed Networking Over Coffee

08.30 Registration & Speed Networking Over Coffee

09.00 Morning Chairman’s Opening Remarks
David Bulman
Chief Technology Officer
Bourne Leisure Ltd

Engaging Social Media

09.15 Drive Brand Recognition & Generate Conversions With An Effective, Optimised Social Media Marketing Mix

  • Optimise your content, right down to when and how often to post, for each channel to drive brand visibility and ensure impactful messaging and engagement
  • Tips for creating social media posts tailored to individual channel capabilities which stand out and spur customer interest
  • Thinking bigger: taking social media from merely a brand awareness tool to a primary, self-funding driver of sales in its own right
  • Recognising the potential and limitations of paid vs. organic social media and how to maximise performance for your organisation

Tim McLoughlin
Head of Social Media

Social Media – Panel Discussion

09.350 Refine & Develop Your Organisation’s Social Media Mix For Results-Focused, Data-Led Social Media Marketing

  • Harness trends and continually innovate your social media strategies against a backdrop of changing user habits and ever-evolving algorithms for maximum visibility, interaction and impact
  • Building an accurate and actionable picture of social media performance, reach and impact to allocate budget and resources for maximum results
  • Capitalise on the latest social media content and video to keep your social media presence current, accessible and engaging

Will Weeks
Head of Content

David Bulman
Chief Technology Officer
Bourne Leisure Ltd

James Lee
Senior Digital Marketing Manager
P&O Cruises

Seamus McCauley
Head of Communications
Holiday Extras

Multi-Channel Customer Journeys

10.00 Understanding The Entire Multi-Channel Customer Journey & Lifecycle From First Booking To Repeat Business To Gather Key Insights & Drive Business Growth

  • Key insights into monitoring and tracking multi-channel user touchpoints to build a picture of typical customer experiences and behaviours, understand common paths to purchase and refine your channel strategies
  • Harness data to track and understand customer contact preferences for optimised multi-channel communications which tap into audience mindsets and ensure repeat purchases
  • Tracking the consumer lifecycle across multiple purchases for outstanding customer journeys which drive retention and business growth

Pauline Wilson
Operations Director
Virgin Holidays

Bonus Session

10.20 Forgotten Something? Eliminate Your Conversion Blindspot With Call Intelligence

Michael Feeney
Strategic Accounts Director


Jennie Webster
Head of Digital

Neilson Active Holidays

10.35 Morning Refreshment Break & Informal Networking

Customer Insights & Travel Trends – Panel Discussion

11.05 Unravel Changing Travel Customer Expectations To Secure Bookings & Boost Engagement On- & Offline

  • Where are people travelling now and where will they travel tomorrow? Insights into shifts in travel trends from holidays to mini-breaks to staycations – and how to stay ahead of them
  • From gap year to the grey pound: how to most effectively target your key demographics and identify avenues for potential growth and new markets
  • Leverage insights to make the best use of both novel and more traditional channels to develop an engaged, active audience
  • Grasp the impact of broader market trends and cultural shifts such as Brexit on the travel industry to adapt and thrive in a fast-changing environment

Navneet Bali

Rumyana Miteva
Head of Search
Secret Escapes

Jan Richards
Head of Insight
daa (Dublin Airport)

Cathy Thomson
Global Head of CRM & Customer Insight
Hostelworld Group

Bonus Session

11.35 The Travel Marketer’s Biggest Challenge Yet: The Entitled Consumer

Consumer expectations are rising. The drumbeat for convenience, relevance and value grows louder month on month. How do you build lasting relationships with fickle consumers who believe they are deserving of special treatment and privileges and whose expectations tax the limits of the organisational structures, data and technology available to serve them?

Christopher Baldwin
Head of Marketing, Northern Europe

Optimising Search

11.55 Blend Paid & Organic Search Techniques To Maximise Online Search Visibility & Thrive Online

  • Stay ahead of ever-changing search algorithms and look to the future of search with smart, innovative strategies to maximise online visibility, without breaking the bank
  • Think with a growth mindset: position your website to attract global traffic to raise your brand profile internationally and reach untapped markets through growth hacking techniques
  • Winning tips on aligning SEO with Social as part of a seamless, integrated marketing strategy which boosts your search rankings and helps you create a growth loop

Michael Briggs
Head of SEO & Content Strategy

Bonus Session

12.10 How Time Out Keep Track Of & Market To Their Customers When They’re On The Move: Utilising Behavioural Marketing To Send Relevant & Timely Communications

Joshua Beale
Account Director

Mapp Digital UK Ltd

James Anderson
CRM & Retention Manager

Time Out London

Website Conversions

12.35 Drive Traffic, Optimise Displays & Streamline Bookings For A First-Class Website Presence Which Encourages Direct Bookings & Cuts Out 3rd Parties

  • Sustainably grow your online share and presence and secure more bookings through focusing on customer browsing behaviour
  • Optimising your desktop, tablet or mobile website display to ensure your online presence heightens brand prestige and business growth
  • Creating a streamlined, user-friendly booking process to reduce check out time, increase ease and drive web conversion

Anthony Reilly
Marketing Director

12.55 Lunch For Delegates, Speakers & Partners

13.25 Informal Peer-To-Peer Experience Exchanges

A) Recover, Re-Engage, Recommend: Increase Customer Lifetime Value
Komal Helyer
Marketing Director

B) Influencers
Fabian Tiefenbacher
Marketing & E-Commerce
Sofitel London St James

C) Video
Seamus McCauley
Head of Communications
Holiday Extras

D) Staff Engagement In The Digital Space
Stephen Lane
Head of Engagement
Hostelling International

13.50 Afternoon Chair’s Opening Remarks
David Bulman
Chief Technology Officer
Bourne Leisure Ltd

Future Technology – Panel Discussion

14.55 What Are The Newest Technology Trends & Innovation Impacting The Travel Market Today, Tomorrow & In The Future?

  • Making reality virtual: are there real practical applications for VR to deliver genuine business benefits within travel and measurably impact the bottom line?
  • Top tips on making mobile work within your business to drive conversions and engage on-the-go customers wherever they are
  • Tomorrow’s tech today: insights into real, practical technologies that can be implemented immediately to drive your business forward and what’s on the horizon
  • Assessing the potential of fully-automated chatbots within your digital marketing presence and how to implement them in your business
  • Making the most of traditional channels in 2017 to update and perfect tried and tested techniques alongside new innovation

Hugo Kimber
Executive Chairman
LateRooms.com & SuperBreak

Amir Segall
VP International

Brendan O’Kane

Paul Stephen

Estelle Giraudeau
Managing Director of UK & Scandinavia
Club Med

Bonus Session

14.35 GDPR – A Practical GUide
Ed Grant
Client Services Director
Milton Bayer

Automation & Personalisation

14.50 Leverage Technology For Automated, Personalised Marketing Communications Which Improve ROI & The Customer

  • Understanding the costs and resources required to implement automation programmes and streamline business functions – and how to make the case to senior decision makers
  • Leveraging cross-platform data sources to deliver personalised experiences and targeted messaging which encourage repeat business
  • The human touch? Striking the right balance between automation and bespoke, organic communications to guarantee the best customer experience

Asier Domaica
Industry Manager, Travel

Localisation & Personalisation

15.10 Generating Volume & Growth From Email, Messaging & Social: Top Tips To Get More From Marketing Via Localisation & Personalisation

Joel Brandon-Bravo
Managing Director UK

15.30 Refreshment Break With Complimentary Drinks & Informal Facilitated Networking
Grab a glass of bubbly, relax and network with your peers. Compliments of our partner Pure360

Mastering Email

16.10 Engage & Convert Customers With High-Impact Email Campaigns & CRM Strategies Which Consistently Deliver

  • Optimising CRM usage for best-in-class segmentation, targeting and contact preference management for email campaigns which resonate with your audience to secure bookings and secondary spend
  • Tips for optimising your email campaigns to boost engagement, open rates and click-throughs for measurable results that drive sales and directly demonstrate value
  • Expert views on the latest automation tools available for delivering email most effectively in 2017 and beyond

Nick Crawford
Interim Head of eCRM

Winning Content

16.30 Crafting & Distributing Tailored Travel Content Which Stands Out From The Crowd, Drives Sales & Engages Audiences

  • Craft meaningful, focused content which strikes a channel-specific tone, fosters genuine brand engagement and boosts the profile of your organisation
  • Generate content which not only cuts through the noise but grabs and holds audience attention and also drives conversions for sustained business growth
  • Capitalise on the immense power of video and photo content to tell your brand story in an engaging way that immediately appeals to busy audiences
  • Ensure you are not simply producing the right content, but distributing it most effectively so the right message reaches the right audience at the right time, for maximum engagement

Peter Ward
CEO and Co-founder
WAYN, part of lastminute.com group

16.50 Chairperson’s Closing Remarks & Official Close Of Conference

Are you interested in getting involved with The Digital Travel Marketing Conference – Customers, Channels, Results? For more information, please call +44 (0)20 3479 2299 or email info@travelmarketingconference.com.